List of Frequently Asked Questions

For the convenience of our clients we do free site surveys 6 days a week.

After the site visit, we will send you your floor restoration quotation, we typically provide your floor restoration quotation the following day. However, in some cases, where more time is needed to assess the details, please allow 2-3 working days.

At our site surveys we offer detailed information and take note of any specific requirements you may have for your wooden floor restoration service.

To book a free site visit use the "Get a Quote" button on our website or for advice, please call 0800 0239197 or 02038838044.

Yes.

As per our Terms & Conditions there is a minimum charge per booking.

The exact amount varies depending on the type of service you require.

Please, see our Price Guide for more information.

No.

We do not require any deposits for our wood floor restoration and wood floor maintenance services.

You can rest assured that payment for labour is only due upon completion of the project.

Yes.

Yes, your floors and home are fully protected with us. We carry comprehensive Public Liability and Treatment Risk insurance with coverage up to £5,000,000.

We stand behind the quality of all our floor restoration services.

Our Service Guarantee covers all floor restoration services provided by us. Some limitations and exclusions applu apply. These are outlined in our Terms & Conditions.

More information on our Service Guarantee is available in our Service Guarantee section and our Terms & Conditions.

On completion of your service you will receive an invoice for the works. We accept card payments, bank transfer or cash.

We always strive to deliver excellent results - this is our main priority. If you are satisfied with your wood floor restoration or floor repair service or would like to give us any feedback don’t forget to place your stars on us.

While we do offer key collection and return service, we strongly advise that either yourself or a representative on your behalf is available when required for decisions related to colour, finish and furniture, which will require moving around by our team.

Also, please note that while we take all reasonable care to ensure that your property is safe and secure, we are not responsible for guarding your property, particularly when there are other builders on site. Therefore, please make sure that you discuss any particular arrangements with us in advance if you are planning to be away during a floor sanding service.

Yes. As a reputable and trusted wood floor sanding company, many of our projects come from insurance companies. We often place specific arrangements in place to ensure that from the very beginning of our projects there is clarity regarding who will be inspecting the floors once they have been sanded and sealed.

Gap filling with saw-dust and rasin filler on floorboards is exempt from our Service Guarantee.

While working on the surface of your floors during floorboards sanding / repairs we endeavour to make every effort to increase its solidness, before proceeding with the gap filling. It is in fact the solidness of the floor boards, as well as the condition of its support (joists) that will define the durability of the gap filling, not the quality of the product we use or our service.

To reflect the current supply prices, our quotations are valid for 60 days only.

Should you wish to make a booking after more than 60 days from receiving our quote, please contact a member of our team to check whether the quote is still valid or not.

Yes. We provide re-oiling / re-waxing services for wooden floors, with original oil-based finish.

We can also offer a site visit to assess if the conditions of the flooring are applicable for a re-oiling service, or if floor sanding and refinishing will be required instead.

Please be prepared with some photos as well, showing the condition of the floors.

All our Floorworks™ technicians are carefully vetted to ensure they meet the highest standards of quality and professionalism.

To join our network of flooring specialists, we make sure our local floor restoration technicians can demonstrate extensive experience, expertise, and skill in floor restoration. This includes a deep understanding of the floor finishes we use, proficiency with our advanced floor sanding equipment, and knowledge of various timber species.

We hold our team to strict standards to guarantee top-tier service and outstanding results every time.

Additional qualifications and courses are a benefit, but as we value our experts based on results, our main focus is on previous experience and eye for detail, which is key to delivering an excellent finish.

In most cases when floor repairs are required we can supply parquet flooring blocks, solid wood planks, or engineered wood planks that are the same age and style to your existing floor. In cases where exact matches are not available, we may produce custom planks or blocks from the same timber material to match the existing flooring.

If we cannot find the same product or material, we can supply the closest timber and do a close colour match with floor staining.

For domestic floor sanding services, we apply 1 coat of primer followed by 2 coats of lacquer. You can choose from the available sheen options, which are extra-matt, matt, satin, and gloss.

For floor sanding in public spaces (offices, schools, church halls), we use 1 coat of primer and 3 coats of high quality commercial-grade lacquer. Sheen options available are extra-matt, matt, and satin.

Extra coats are available upon request, but we do not recommend more than 5 coats, including primer.

The list of all floor finishes we use is available here.

Our standard sanding and oiling service includes 2 coats of clear hardwax-oil or 1 coat of colour oil, followed by 1 coat of clear oil. Occasionally we can increase the number of coats depending on the timber species we are sealing.

Extra coat of hardwax-oil is also available on request.

Yes, our team is available to help move larger pieces of furniture out of the areas.

If the furniture cannot be fully removed, we can complete the work in stages.

Completing the restoration works in stages will normally add an extra day, in some cases more days and a surcharge will apply due to the extra time required.

We strive to make the process as seamless as possible while ensuring minimal disruption to your home.

During the restoration service, the floors can handle light traffic without disrupting the process.

During the sealing process, the floors can be walked on between coats.

After the final coat is applied, foot traffic can be handled after 2 hours for lacquered floors and (depending on air humidity / season) 5-8 hours for hardwax-oil.

Furniture should go back in place on the following day.

Yes, we can supply matching blocks for most solid and engineered herringbone flooring. Usually after herringbone floor repairs, the floors may need to be sanded, gap filled and re-sealed to achieve a uniform appearance.

Yes, our sanding and sealing service is available to book throughout the weekend, however these works are noisy and usually noise restrictions apply in flats and residential areas with blocks.

If you property is a house, we highly encourage to inform your neighbours for the upcoming works.

Yes, mosaic fingers are quite common assets and very often they go through some repairs. Gap filling is always recommended for this type of floor after the repairs.

We can also supply matching material, in case its missing.

Yes, if you are planning to remove a fireplace hearth and you have parquet flooring, floorboards or planked flooring we may be able to help.

After the repairs, with matching the floor spare material, the floors will need to be sanded and refinished.

Yes, in our floorboards repairs service we only work with seasoned pine material, which will reflect the age and colour of your existing boards as closely as possible. This ensures a seamless integration with your current flooring.

If the natural color of the new boards does not perfectly align with the existing ones, we can perform local staining to achieve a better match.

For re-oiling we use hardwax-oil and maintenance oil from Osmo, Bona and Loba brands, which are all available in matt and satin sheens.

The full list of floor finishes we use is available here.

Yes, with our floor restoration service we can remove and dispose old carpets, vinyl, laminate or wooden flooring.

Yes, we do supply and install matching the floor door bars and scotia beading.

Lead times can vary, but usually we accommodate works within 2 weeks even in the summer when there is higher demand for the service.

We do get cancellations and availability can be flexible. Best to check with a member of the team if your floor restoration works are urgent.

To provide a quick qoute over the phone or by email, we would need to know:

1. the type of flooring you have

2. how many square meters of flooring requires sanding and refinishing

3. if any floor repairs are requited - missing or damaged blocks / planks

4. if you would like to change the colour with floor staining service

For written quotations, please provide your contact details and address of your property.